Return & Refund Policy

Consumable products

VedHoop dhoop sticks, dhoop cones and sambrani cups are consumable, hand-finished products. For hygiene and quality reasons, we cannot accept returns or exchanges simply because you changed your mind, or once a pack has been opened or used.

Damaged, defective or incorrect items

We inspect every order before it leaves our facility, but if your order arrives damaged in transit, is missing items, or you received the wrong product, we will make it right — with a replacement or a full refund, your choice.

Please contact us within 48 hours of delivery with:

• Your order number
• A clear photo or short video of the product and its packaging as received
• A brief description of the issue

Claims reported after 48 hours, or without supporting photos/video, may not be eligible — this window lets us also raise the issue with our courier partner while it’s still actionable.

How refunds are processed

Once a claim is approved, refunds are issued as follows:

• Prepaid (Razorpay) orders: refunded to your original payment method. Refunds are typically credited within 5–7 business days, depending on your bank or card network.
• Cash on Delivery orders: refunded via bank transfer or UPI to an account you provide, within 5–7 business days of approval.

Cancellations

You can cancel an order free of charge as long as it has not yet been dispatched. Once an order has shipped, it can no longer be cancelled — you’re welcome to return it after delivery only under the damaged/defective/incorrect terms above.

Contact us

To start a claim or cancellation, email care@vedhoop.com or call +91 7479689505 with your order number.