Privacy Policy

Information we collect

When you browse or shop with us, we may collect:

• Contact details you give us — name, email, phone number and delivery address
• Order details — items purchased, order value and order history
• Payment information — we never see or store your card, UPI or bank details; these are collected and processed directly by our payment partner, Razorpay, under its own security standards and privacy policy
• Technical information — IP address, browser type and basic usage data, collected automatically to keep the site secure and working correctly
• Messages you send us through our contact form, email or phone

How we use your information

• To process and deliver your orders, and to communicate order updates
• To respond to questions, support requests and complaints
• To prevent fraud and keep our checkout and admin systems secure
• To meet our legal and tax record-keeping obligations
• To send you updates about new products or offers — only if you’ve agreed to receive them, and you can opt out at any time

Who we share it with

We share personal information only with the parties needed to run our business:

• Razorpay, to process online payments
• Our courier and logistics partners, to deliver your order
• Our hosting and infrastructure providers, who store data on our behalf

We do not sell or rent your personal information to third parties for their own marketing purposes.

Cookies

We use essential cookies to keep you signed in to the admin dashboard and to remember the contents of your shopping cart. We do not currently use third-party advertising or tracking cookies.

Data retention

We retain order and transaction records for as long as required under Indian tax and consumer-protection law, and account/contact data for as long as needed to serve you or until you ask us to delete it.

Your rights

You can ask us to access, correct or delete the personal information we hold about you, subject to our legal obligation to retain certain order and tax records. To make a request, contact us using the details below.

Contact us

For any privacy-related questions or requests, write to care@vedhoop.com or call +91 7479689505. Our registered address is India.